Senator Marshall Seeks Answers for Kansans at Hearing on USPS Mail Delays

Washington, D.C. – U.S. Senator Roger Marshall, M.D. questioned the United States Postal Service (USPS) Postmaster General Louis DeJoy on mail delays experienced across Kansas during a Senate Governmental Affairs hearing today. As a member of this committee, Senator Marshall has oversight of the USPS and continues to push for meaningful reform to address mail delays.

During the hearing, Senator Marshall asked Postmaster General DeJoy questions sent in directly from Kansans about their mail delivery concerns, especially over price increases at the USPS despite a lack of improvement in customer service and slow mail deliveries in rural Kansas. Senator Marshall also sent a state-wide survey to hundreds of thousands ahead of the hearing, which found that over half of respondents felt their mail delivery service was unreliable, and 70% reported mail delays within the past year. Other issues Senator Marshall discussed with the Postmaster General were solving operational problems at the USPS’ Kansas City Processing and Distribution Center, and when the USPS would allow its facility in Winchester, KS to reopen.

You may click HERE or on the image above to watch Senator Marshall’s full questioning. 

BACKGROUND: 

• In July 2024, Senator Marshall sent a letter to USPS Postmaster General Louis DeJoy asking that USPS officials finalize lease negotiations with the City of Winchester and move forward with reopening their post office.
• On June 3, 2024, Senator Marshall secured an audit from USPS on mail services in the Kansas City area to evaluate the efficiency of operations at the Processing and Distribution Center. As a part of this audit, the USPS Office of Inspector General will conduct a thorough review of delivery operations and property conditions. 
• On March 7, 2024, Senator Marshall led a letter with Kansas and Missouri delegation members. The letter requested answers and transparency for the continued decline in performance indicators, inconsistent mail delivery across the two-state region, and insufficient staffing at USPS facilities.
• The delegation letter follows several previous requests by the Senators for investigations into the ongoing interruptions and delays in mail delivery in the Kansas City region. 
• In February, Senator Marshall sent a separate letter asking for explanations for frequent mail delivery delays to residents in Johnson County.